Camera access troubleshooting: How to allow camera permissions on any device

If you accidentally clicked “Deny” or “Block” when asked for camera access during ID verification, don’t worry—it’s a quick and easy fix.

Vouched uses your device’s camera to securely capture a photo of your ID and a selfie. Without access, we can’t verify your identity, and you may see messages like:

• "Camera Access Denied"
• "Unable to Access Camera"

This guide will help you re-enable camera permissions on your device or browser.

• iPhone (iOS)
  • Safari
  • Chrome
• Android Chrome & Default Browsers
• Desktop Computer
  • Chrome
  • Safari
  • Microsoft Edge

Fixing camera access on mobile devices

iPhone (iOS)

Safari

1. Open the Settings app.
2. Tap Apps > Safari (or search for "Safari" at the top).
3. Scroll to the Settings for Websites section and tap Camera.
4. Set the camera permission to Allow. 
   1. We recommend Allow instead of Ask to ensure the camera is able to load.
5. Reopen Safari and return to the Vouched verification page.
6. Refresh the Vouched verification page by pulling down from the top of the screen.
   1. If you are still having issues after refreshing, try to close the browser and re-open the Vouched link.
7. When prompted, tap Allow to enable the camera.

Chrome

1. Open the Settings app.
2. Tap Apps > Chrome (or search for "Chrome").
3. Make sure the Camera toggle is turned on.
4. Reopen Chrome and return to the Vouched verification page.
5. When prompted, tap Allow to enable the camera.

Android Chrome & default browsers

1. Open your browser (e.g., Chrome or the default browser).
2. Tap the padlock icon or site information icon to the left of the address bar.
3. Tap Permissions.
4. Enable both Location and Camera permissions.
5. Refresh the page and tap Allow when prompted.

Fixing camera access on desktop browsers

Chrome

1. Open the Vouched verification page.
2. Click the padlock icon to the left of the address bar.
3. Set both Location and Camera permissions to Allow.
4. Reload the page

Safari

1. Click the Website View Options button near the left of the address bar.
2. Click Website Settings
3. Set Camera and Location to Allow.
4. Refresh the page.

Microsoft Edge

1. Click the padlock icon in the address bar.
2. Under Permissions, change Camera to Allow.
3. Reload the page.

Still not working? We’re here to help.

If you're still having trouble, reach out to us at [e-mail]. Include the following to help us troubleshoot faster:

• Your device type (e.g. iPhone 14, Dell laptop)
• The browser and version (e.g. Safari 17.2, Chrome 123)
• A screenshot or the exact error message

We’ll help you complete your ID verification as quickly as possible.