FAQ

ID Verification

• Why did Vouched approve an expired ID?
• How do I re-send an invitation link?
• I'm using Vouched Now. How do I customize the message to candidates?
• I only want to verify IDs and not selfie images. Is this possible?
• When I open a Vouched Job, there's a blue icon and no data available. What does this mean?
• Why did Vouched approve an image, even if it was dark or blurry?

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Supported Document Types

• Does Vouched Support Verifying Utility Bills?
• Which ID Types does Vouched Support?
• How do I add a new ID type to Vouched?
• Does Vouched support Military IDs?

Camera

• Image Capture Best Practices
• I'm using Vouched with the Chrome browser on iOS and the camera is not working. Why?
• Does Vouched take control over the camera when capturing an image?
• How do I enable camera permissions on my device?

Account Management & Billing

• I need to create a new API key. Can Vouched do this for me?
• I need a new user added to my Vouched Dashboard. Can Vouched do this for me?
• When does a verification job become billable?
• How do I upgrade my account?

Data Retention

• How long does Vouched retain verification data for?

SSN

• Why is the SSN tab blank when I open an IDV job?
• Which SSN service should I use?

Driver's License Validation

• Which countries are supported for DLV verifications?
• How is DLV different than ID Verification? Can't I use ID verification with a Driver's License?
• Why did Vouched approve a suspended driver's license?

Webhooks

• Why is my webhook not firing?

Crosscheck

• Why are Crosscheck scores lower when Passports are used?
• What is the activity score field?

File Size Limits

• Are there any file size limits when uploading images?