Getting Started: Adding Users to the Vouched Dashboard

As an administrator of your Vouched account, the Users page lets you create new users, assign permissions, and manage access to your organization's dashboard.

▶ Video: Adding a New User to the Vouched Dashboard

Watch a walkthrough of navigating to Settings > Users and inviting a new team member.

How to Add a New User

Follow these steps to invite a new user to your Vouched Dashboard:

1. Navigate to the Users page under the Settings section of the Dashboard sidebar.
2. In the Users window, enter the new user’s email address, first name, and last name.
3. Choose which permissions the user should have (see the permissions table below).
4. Click Invite User. The new user will receive a welcome email from Vouched with instructions for setting up their account.

Understanding User Permissions

When adding a new user or modifying an existing user, you can assign the following permissions:

Permission	What It Does
Review	Allows the user to review verification jobs and their results.
Files	Allows the user to download PDF reports of verification jobs.
Admin	Allows the user to manage other users and API keys.
2FA	Requires the user to use Two-Factor Authentication when logging in. The user will need to scan a QR code with an app like Authy.
Group	Assigns the user to a specific group within your account (optional).

Recommended Permission Sets

For review-only users: Review Files 2FA

For admin users: Review Files Admin 2FA

Disabling a User

If you need to revoke a user’s access to the dashboard, you can disable their account instead of deleting it. When the Disabled checkbox is selected for a user, that user will be blocked from signing in.

Good to know: Disabling a user preserves their account record. You can re-enable them at any time by unchecking the Disabled option.

First-Time Login Instructions

After you invite a new user, they’ll need to complete a few steps to access the dashboard for the first time:

1. Look for an email from [e-mail]. The subject line will include “Access the Vouched ID Verification Dashboard.”
2. Click the link in the email to create a password and log in.
3. If required by your organization, the user will need to set up a Two-Factor Authentication (2FA) app. See the section below for details.
4. For all future access, bookmark app.vouched.id.

▶ Video: First-Time Login Walkthrough

Follow the steps a new user takes from receiving the invite email to logging in for the first time.

Invite links expire The invitation link is only valid for 24 hours. If the link expires, the admin will need to resend the invite.

Setting Up Two-Factor Authentication (2FA)

If your organization requires 2FA, users will be prompted to set it up during their first login. Here’s how it works:

1. Download and install a 2FA application from your phone’s app store (Apple App Store or Google Play Store). A popular option is Authy.
2. Follow the instructions in the app to add the Vouched dashboard — usually by entering a code or scanning a QR code image shown on screen.
3. Once set up, you’ll be prompted to enter the six-digit code generated by the 2FA app every time you log in to the Vouched dashboard.

▶ Video: Setting Up 2FA for the Vouched Dashboard

Watch how to connect a 2FA app and use it to log in to the Vouched dashboard.

Tip If you lose access to your 2FA app, contact your organization’s admin or reach out to Vouched support for help regaining access.